Solidlio mobile
Keep service work and technology records close when you are away from your desk.
Work within your role and client scope
The mobile experience supports staff and customer workflows using the same account permissions as the platform. Providers can work within a selected client context; organization staff manage their own IT; customer users see the work they are entitled to access.
Practical mobile workflows
| Area | Examples of implemented work |
|---|---|
| Support | Review and update tickets, add comments and attachments, and follow notifications. |
| Time and field work | Track ticket time, review assigned work and capture expenses with receipts. |
| Technology | Review asset records and use supported barcode/QR scanning for asset work. |
| Approvals | Review supported purchasing and change approvals within your role. |
| Access | Use supported sign-in, authenticator verification and device biometric session unlock. |
Some actions queue a write when a connection is unavailable, including selected ticket, comment, asset and time-entry operations. This does not provide a general offline copy of your IT records. Check synchronization before relying on a queued action as submitted.
Know the boundaries
Mobile views do not replace every web workflow. Use the web platform for broader catalog checkout, administration and AI-assistant work. Access depends on the relevant capability, plan, role and device permissions. SSO requires an eligible plan.
Confirm the supported installation and device requirements with us. No app-store availability or device-specific support commitment is implied by this page.