Service management
Tickets, routing, shared queues, self-service, knowledge, service targets, automation and escalation.
Explore service management The Solidlio platform
IT management, connected.
Support, technology and business operations in one ITSM platform. For your organization or the clients you support.
See the work from start to finish.
Choose a workflow to see how the records connect.
Illustrative workflow
From purchase to retirement
Keep the asset’s history with the technology.
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Approve and receive
Approve the purchase order and record what arrives.
Purchasing -
Manage the technology
Record the asset, assignment, location, warranty and support history.
Assets and lifecycle -
Plan what comes next
Track renewals and record retirement when the asset leaves service.
Licences and renewals
Illustrative workflow
From request to invoice
Keep client work connected from first contact to billing.
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Understand the request
Route the ticket and link the affected technology.
Service desk -
Bring in expertise
Resolve with your team or escalate, keeping the handoff history.
Escalation -
Review and bill
Review recorded time and turn approved billable entries into invoice lines.
Time and billing
Capability areas
The tools for the whole job.
IT records and lifecycle
Hardware, software licences, warranties, sites, networks, domains and SSL certificates, with ownership and renewal information.
Explore it records and lifecyclePlanned work
Projects, changes, approvals, maintenance windows, scheduling, time and delivery records.
Explore planned workPurchasing and finance
Purchase approvals, receiving, quotes, contracts, recurring billing, invoices, payments and expenses.
Explore purchasing and financeClient and provider operations
Onboarding, accepted servicing relationships, co-management, proposals and tools for running a provider business.
Explore client and provider operationsExtensions and assistance
Implemented connectors, custom forms, webhooks, API capabilities, mobile workflows and metered AI assistance.
Explore extensions and assistanceOrganizations and providers
Shared work. Clear ownership.
Providers connect through accepted relationships. The organization keeps its account and records when a relationship ends.
Provider A
Primary
Billing and eligible plan / branding support
Provider B
Collaborator
Operational access within agreed permissions
Your account
Your account, your data
2 servicing relationships
- Organizations
- Tickets
- Assets
- Contracts
- Invoices
- Knowledge
- Audit log
- Same reference numbers
In this illustration, the client has its own account. Each provider was granted access and can have it removed. One is primary and bills; the rest collaborate and never see the money.
Illustrative organizations and providers.
Add expertise. Expand your offering.
Escalate specialist work through Solidlio and sell catalog products, services and subscriptions to your clients.
Tridacom IT Solutions Inc. owns and operates Solidlio and is the initial MSP in its escalation pool.