Manage client support
Route tickets, share queues and collaborate with client teams.
For MSPs and IT providers
Your clients. Your business. More support.
For MSPs, independent contractors and part-time providers. Manage client IT, access specialist help and sell more to your customers.
From request to invoice.
Know each environment
Keep client assets, networks, domains and SSL records together.
Bring in specialist help
Escalate requests through Solidlio with the ticket history attached.
Turn proposals into delivery
Connect proposals, quotes, signatures and project milestones.
Track time and bill work
Review billable time, manage agreements and invoice customers.
Expand your offering
Sell catalog products, services and subscriptions alongside your own services.
Built and operated by an MSP
More expertise.
When you need it.
Tridacom owns and operates Solidlio, and is the first MSP in its escalation pool.
Your questions, answered.
Can independent and part-time providers use Solidlio?
Yes. Provider Free supports one technician and two client organizations. Paid plans add capacity and capabilities.
What expertise does Tridacom offer?
Servers, desktops, networking, cloud infrastructure, AI, and software development and customization. Contact us about scope and availability.
Is specialist work included in the software plan?
Specialist engagements have separate service charges and approval terms. Discuss the arrangement with us before work begins.
How do catalog sales and commissions differ?
Catalog resale earns your selling margin. Eligible paid plans also support commissions on client Solidlio subscriptions. Separate commercial terms apply.
Can we use our own branding?
Scale includes logo branding and custom portal domains. Enterprise adds full branding and removal of Solidlio attribution.