User guide
Using Solidlio mobile
Looking for what it does rather than how to use it? Read the Mobile app overview .
Get access
Confirm the supported installation process and device requirements with your administrator or Solidlio. Sign in with the account and organization you use for the platform. Your role, client scope, plan and device permissions determine the available actions.
Organization SSO requires an eligible plan. Biometric unlock resumes a stored session on a supported, configured device; it does not replace organization access controls.
Choose the right workspace
Select the membership and client organization relevant to the work. Check that context before opening or changing a ticket, asset, approval or time record. Customer users have a different set of actions from provider and organization staff.
Carry out the work
Review tickets and notifications, add appropriate comments or attachments, track time and capture supported field expenses. Use the relevant asset record or supported scan to identify equipment. Review purchasing or change approvals only where your role permits them.
Keep private staff notes separate from customer-visible updates. Check the intended audience before sending a comment.
Limited offline capture
Selected ticket, comment, asset and time-entry writes can queue on the device when a connection is unavailable. Restore connectivity and check that synchronization completed before treating the change as received by the platform.
There is no general offline read cache. A queued write is not proof that a server accepted it; validation or permission changes may still require attention when it is sent.
Use the web platform when needed
Broader catalog checkout, administration and AI-assistant workflows belong in the web platform. If a mobile action or record is unavailable, check your workspace, role and plan before assuming the record is missing. Contact support with the affected workflow and error, excluding credentials or recovery codes.