Tridacom catalog and distribution
Offer technology products, services and subscriptions to your customers through Solidlio, with distribution managed by Tridacom.
A catalog behind your IT practice
Small managed service providers, independent IT contractors and part-time providers can offer customers items from the platform catalog rather than maintaining a separate product database. Organizations and Tridacom’s own customers can also purchase through the platform.
Solidlio is owned, managed and operated by Tridacom IT Solutions Inc. Tridacom is both the platform operator and a managed service provider. It manages the distribution relationships behind the catalog.
From selection to sale
- Find an offering. Explore the products, services and subscriptions available in the catalog.
- Prepare the customer offer. Use the quoting, proposal and pricing workflows appropriate to your account and role.
- Manage the transaction. Follow purchasing, ordering, invoicing and delivery records in Solidlio. The fulfilment process depends on the offering.
- Keep the ongoing context. Connect the purchase with relevant assets, service work or subscription records.
An additional revenue path
Catalog sales can complement the support and services you already provide. Revenue depends on the products sold, your customer relationships, pricing and the commercial agreement. Using Solidlio does not guarantee sales or income.
Confirm catalog access, sell pricing, margins, fulfilment responsibilities and recurring subscription terms with Tridacom before offering items to customers. A platform subscription is separate from the cost of products and services.
Part of a wider ITSM platform
The catalog supports your selling workflow. The platform also manages support requests, technology records, projects, changes, purchases, time and billing. Escalating technical work to an eligible provider is a separate workflow from ordering a catalog item.