User guide
Tridacom catalog and distribution
Looking for what it does rather than how to use it? Read the Tridacom catalog and distribution overview .
Understand the relationship
Solidlio is the IT service management platform owned, managed and operated by Tridacom IT Solutions Inc. Tridacom manages the distribution relationships behind the platform catalog.
The catalog includes products, services and subscriptions that eligible providers can offer their customers. Organizations and Tridacom’s customers can also purchase through the platform. Procurement feed administration is handled by the platform operator.
Prepare to sell
- Contact Tridacom to confirm your catalog access and commercial agreement.
- Confirm sell pricing, margins, fulfilment responsibilities and subscription terms.
- Review the relevant product or service and prepare the customer offer.
- Use the appropriate quote, order, purchase and billing workflows in your account.
- Keep relevant customer, asset and service records connected after the transaction.
Product availability and fulfilment differ by offering. Do not promise a delivery date or recurring revenue until the applicable terms are confirmed.