User guide
Plans and limits
Looking for what it does rather than how to use it? Read the Plans and limits overview .
Choose the right plan family
Organization plans are for managing your own IT. MSP plans are for providers managing client work. The pricing page contains the current comparison and published CAD monthly and annual rates.
Check capacity before selecting a plan
Review the subscription seat limit, memberships per organization, organizations, assets, projects, contracts and AI credits. These limits measure different things. One included subscription seat does not establish how every contact or end user should be licensed.
Check specific capabilities
Project, SLA and change management have different starting tiers and levels. Selected integrations, single sign-on, branding and API access also vary. Review the feature comparison and integration requirements for the capabilities you need.
Manage a subscription
An account administrator manages the account subscription. Available self-service changes depend on the current subscription and payment state. Paid plans below Enterprise have a 14-day trial in the public catalog; Enterprise terms are quoted.
When a capacity limit prevents new work, review the relevant count and the plan options. If you need to downgrade, change plan families or understand a connected organization’s effective entitlement, contact support before making the change.
Separate platform and service charges
Platform subscription pricing is separate from technology purchases, vendor licences and provider services. Confirm escalation scope, availability, rates and approvals before engaging a provider. Ask Tridacom about catalog sales and recurring subscription terms.