Plans and limits
Choose a plan for an organization or IT provider, with capacity and capability levels matched to the work you manage.
Two plan families
Organization plans support teams managing their own IT. They range from Free through Essentials, Professional and Business to Enterprise.
MSP plans support managed service providers and independent IT practices serving clients. They range from Free through Starter, Growth and Scale to Enterprise.
Compare current prices and limits. The pricing page uses the reviewed public plan catalog and includes monthly and annual estimates in Canadian dollars.
Core work and added capacity
Core workflows include ticketing, queues, knowledge, quoting, purchasing, time and billing. Roles, account permissions, capacity limits and service terms still apply.
Higher plans add capacity and capabilities such as project management, service-level management, change workflows, selected integrations, branding and API access. Read the comparison for the particular capability you need rather than assuming that all paid plans include it.
Understand the different limits
| Limit | What to check |
|---|---|
| Subscription seats | The base includes one seat. Additional seats are charged at the plan’s published rate. |
| Organization memberships | User limits are separate from subscription seat limits. Confirm the right count for your roles. |
| Organizations | Provider plans cover client organizations; organization plans cover the organizations you manage. |
| Assets | Capacity applies to technology records within the account. |
| Projects and contracts | Availability and active-record limits vary by plan. |
| AI credits | Included usage varies by plan; the amount is not a promise that every AI action costs one credit. |
Working with a provider
An organization can hold its own account and subscription and connect with a provider. Some capabilities can use the primary provider’s entitlement. The effective plan and access depend on the capability and relationship; confirm them for the organization concerned.
What the platform subscription does not price
Technology purchases, external vendor licences and escalated technical services can carry separate charges. Catalog margins, subscription resale terms and provider response commitments are commercial arrangements to confirm before purchase.